IoT Smart Washroom
Product Design / Design System / CMS Design
IoT Smart Washroom
Product Design / Design System / CMS Design
Embedded Files
Product Development Time
Since February 2025.
Team
Product Management - Vicky Wan & Liao Xue
Product Development - China Team
Product Design - Tan Jia Feng
The Challenge
Blind Spots in Facility Management
Traditional facility management relies on blind, scheduled cleaning, leading to wasted labor on clean washrooms and hygiene complaints for heavily used ones. Furthermore, management lacked data-driven reports to prove cleaning compliance and efficiency to their clients.
The Challenge
Blind Spots in Facility Management
Traditional facility management relies on blind, scheduled cleaning, leading to wasted labor on clean washrooms and hygiene complaints for heavily used ones. Furthermore, management lacked data-driven reports to prove cleaning compliance and efficiency to their clients.
The Solution & Audience
Empowering Users with Actionable Data
We built a real-time alerting system that lowers the learning curve for non-technical cleaning staff while offering management a clear overview of facility operations.
The Solution & Audience
Empowering Users with Actionable Data
We built a real-time alerting system that lowers the learning curve for non-technical cleaning staff while offering management a clear overview of facility operations.
Understanding the Users
Cleaners & Supervisors
Require immediate, easy-to-understand alerts to perform their duties efficiently.
Understanding the Users
Cleaners & Supervisors
Require immediate, easy-to-understand alerts to perform their duties efficiently.
Management
Needs automated reports and high-level dashboards to track SLA compliance and resource usage.
Management
Needs automated reports and high-level dashboards to track SLA compliance and resource usage.
User Flow
User Flow
Key Features & Design Execution
Real-Time Telemetry Dashboard
Key Features & Design Execution
Real-Time Telemetry Dashboard
Customizable Widget-Based Dashboard
To accommodate diverse operational requirements, the dashboard is designed with a flexible, modular widget system. Users can easily customize their view, ensuring they only monitor the metrics most relevant to their daily tasks.
Customizable Widget-Based Dashboard
To accommodate diverse operational requirements, the dashboard is designed with a flexible, modular widget system. Users can easily customize their view, ensuring they only monitor the metrics most relevant to their daily tasks.
Configurable AI Supervisor & SLA Escalation
Configurable AI Supervisor & SLA Escalation
A smart configuration module that empowers users to customize sensor weights and alert sensitivities. It features a built-in SLA escalation protocol, ensuring that any unresolved alerts are automatically escalated to management to maintain rapid response times and service quality.
A smart configuration module that empowers users to customize sensor weights and alert sensitivities. It features a built-in SLA escalation protocol, ensuring that any unresolved alerts are automatically escalated to management to maintain rapid response times and service quality.
Dual-Purpose Custom Feedback Panel
Dual-Purpose Custom Feedback Panel
Introduced a customizable touch panel placed outside washrooms to capture real-time physical data.
Introduced a customizable touch panel placed outside washrooms to capture real-time physical data.
- For Clients: Offers full white-label branding, allowing the interface to reflect their corporate identity.
- For Visitors: Provides a frictionless way to rate cleanliness and report granular issues instantly.
- For Staff: Acts as an operational checkpoint to log task completions and report maintenance updates, directly feeding into the SLA escalation protocol.
Results & Learnings
The Impact
By visualizing the data, the system successfully minimized redundant cleaning tasks and provided management with automated reports to track traffic usage, power, and water insights.
Results & Learnings
The Impact
By visualizing the data, the system successfully minimized redundant cleaning tasks and provided management with automated reports to track traffic usage, power, and water insights.
Reflection & Next Steps
Designing for complex systems means continuously reducing the user's cognitive load. To further simplify the AI Supervisor setup in the future, I plan to introduce an auto-balancing formula. If a user assigns weights exceeding 100%, the system will automatically distribute the percentages proportionally, ensuring a foolproof configuration process.
Reflection & Next Steps
Designing for complex systems means continuously reducing the user's cognitive load. To further simplify the AI Supervisor setup in the future, I plan to introduce an auto-balancing formula. If a user assigns weights exceeding 100%, the system will automatically distribute the percentages proportionally, ensuring a foolproof configuration process.
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