Waste Management System
UX Research / UI Design / HMI Design
Waste Management System
UX Research / UI Design / HMI Design
Embedded Files
Product Development Time
Participation in April to December 2024.
*Latest Version: v1.4.0
Team
Product Management - Bendon Koh
Technology Engineer - Leon Lim & Seah
Software Development - Andy Antonius & Su Nandar Linn
UI/UX Design - Tan Jia Feng
Product Background
Development of Smart Resource Management (SRM) Product, which integrates with multiple IoT-enabled equipment (MRC, SRS etc.) to track recyclable and waste disposal data.
Product Background
Development of Smart Resource Management (SRM) Product, which integrates with multiple IoT-enabled equipment (MRC, SRS etc.) to track recyclable and waste disposal data.
Product Goal
Smart Resource Management (SRM) provides an independent digital source of truth to ensure accurate weight reporting by waste collectors.
Product Goal
Smart Resource Management (SRM) provides an independent digital source of truth to ensure accurate weight reporting by waste collectors.
Research
10 User Interviews
Research
10 User Interviews
- Candidates age ranged from 30 to 65.
- Property manager, operation manager, business development executive and cleaner.
A competitive analysis of other similar waste management system like Recycle Right, Bin Point, SGRecycle and ALBA STEP UP.
A competitive analysis of other similar waste management system like Recycle Right, Bin Point, SGRecycle and ALBA STEP UP.
Key Findings
- 90% of company representatives say they need to collect recyclable data and then report it to the National Environment Agency (NEA).
- Most property managers don't know how much recyclable data their property has.
- Interviewees said they would need to involve operation to facilitate subsequent cleanup.
Personas & User Journey Maps
Personas & User Journey Maps
Competitive Analysis
We conducted an analysis of competitors in Singapore, focusing on app features.
Competitive Analysis
We conducted an analysis of competitors in Singapore, focusing on app features.
How Might We
How Might We
- How can we solve the problem of automating the recording of disposal data?
- How can we notify the relevant staff of the need for cleanup in a timely manner?
- How can we make it easier to record, send, and generate reports?
The Design Process
Wireframes
Wireframing begins after discussions with IoT engineers and product manager.
The Design Process
Wireframes
Wireframing begins after discussions with IoT engineers and product manager.
Final Solutions
To address the HMW statements:
Final Solutions
To address the HMW statements:
- We will eventually develop two types of dashboards: one for property managers and another for operations managers.
- Equipment will use radar technology to determine the fill level and notify management when it is nearing capacity.
- Backend system is designed to generate reports efficiently.
Dashboard for Property Manager
Can view all the disposal data for the this and past year, compare specific months, and generate valuable business insights using the system.
Dashboard for Property Manager
Can view all the disposal data for the this and past year, compare specific months, and generate valuable business insights using the system.
Dashboard for Operation Manager
Dashboard is divided into two sections: Equipment Status and Equipment Overview.
Dashboard for Operation Manager
Dashboard is divided into two sections: Equipment Status and Equipment Overview.
Generate Report
Users can filter by specific date ranges and criteria before generating reports.
Generate Report
Users can filter by specific date ranges and criteria before generating reports.
Human-Machine Interface (HMI)
Normal mode
Human-Machine Interface (HMI)
Normal mode
Operator Mode for Cleaner
Operator Mode for Cleaner
Diagnostic Mode
Diagnostic Mode
Usability Testing
User feedback and implemented adjustments
Usability Testing
User feedback and implemented adjustments
- Provide relevant content tailored to different user roles.
- Previous version of the dashboard was designed to display all information on a single page.
- User feedback indicated a need to hide and show different content based on user roles. This approach simplifies the management and filtering of unnecessary information.
- Therefore, final design adopts a tabbed layout to organize and display information more effectively.
Before
Before
After
After
Preview and more detail options are needed when generating reports
Preview and more detail options are needed when generating reports
- In previous versions, reports were generated by selecting options and then export data directly.
- User feedback highlighted the need to preview reports before export, as this would help avoid errors or incorrect selections.
- Final process is as follows: generate and preview report > confirm or adjust (filter) > export report.
Before
Before
After
After
Key Takeaway
After this experience, I realized that when adding new features, it's important to consider the user's habits. For example, the timing of pop-ups, the consistency of table views, and so on. Consistent design and adherence to the product style are crucial.
Key Takeaway
After this experience, I realized that when adding new features, it's important to consider the user's habits. For example, the timing of pop-ups, the consistency of table views, and so on. Consistent design and adherence to the product style are crucial.
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